Refund policy

We take pride in every Good Scents Only candle and carefully prepare each order before it makes its way to you.

Because of the nature of our products, we do not accept general returns or exchanges. However, if your order arrives damaged, defective, or incorrect, please contact us so we can make it right.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. Please contact us within 7 days of delivery for damaged, defective, or incorrect orders

If an item is damaged or defective, or you received the wrong item, contact us as soon as possible and include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item
  • Photos of the packaging if the order arrived damaged

Once we've reviewed the information, we'll determine the appropriate resolution, which may include a replacement or refund.

Please do not discard a damaged item or its packaging until we've had an opportunity to review your request.

Used or Burned Candles

For safety and quality reasons, candles that have been lit, burned, used, or altered cannot be returned or exchanged.

Please review the product description and fragrance notes before placing your order.

Fragrance Preferences

Fragrance is personal, and scent preferences can vary from person to person. A fragrance not being what you expected or simply not being to your preference is not considered a product defect and is not eligible for a return or refund.

We do our best to provide clear fragrance descriptions and scent notes on each product page to help you choose your candle.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Because orders may begin processing shortly after they're placed, changes and cancellations cannot be guaranteed once processing has begun.

Refunds

When a refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued.

Questions or Order Issues

If something isn't right with your order, please reach out through our Contact Us page.

Include your order number whenever possible so we can assist you more quickly.

Good scents. Better energy. Delivered with care.